S. O. S. – SPEAKING OF SENIORS HELPED SCHERERVILLE WOMAN

S. O. S. – SPEAKING OF SENIORS

HELPED SCHERERVILLE WOMAN

By Woodrow Wilcox

            Clients from what was Yugoslavia visited my office on March 7, 2013.  They brought papers about an unpaid bill for therapy for the woman after she had surgery.  They wanted to know why they were getting bills to pay despite the fact that the woman had both Medicare and a Medicare supplement insurance policy to cover these bills.

            I reviewed the papers with the woman and phoned her insurance company to learn what it knew of the unpaid bills.  The answer did not surprise me.

            Of the 23 dates of service on the bill for almost two thousand dollars, Medicare had sent claims for only three dates of service.  In other words, Medicare never sent the claims on 20 dates of service to the insurance company.  You can’t blame an insurance company for not paying on a claim that it never got.

            To help our client, I sent a letter that explained the problem to the physical therapy provider.  I requested that the physical therapy provider send certain essential claim information directly to our client’s insurance company.  When that is done, I am confident that the insurance company will pay its portion of the medical claims according to the terms of the insurance policy that our client bought.

            The help that I gave to this client was at NO CHARGE.  The owners, managers and staff of this insurance agency really do care about our senior citizen clients.  We go an extra distance to help them with such problems.  We give this help as a “value added” service to our senior citizen clients.  Does your insurance agency give the same high level of service to its senior citizen clients?  If not, why not?

Note: Woodrow Wilcox is the senior medical bill case worker at Senior Care Insurance Services in Merrillville, Indiana.  Wilcox has saved clients of that insurance agency over one million dollars by correcting medical bill errors that were caused by mistakes in the Medicare system.  Also, Wilcox wrote the book SOLVING MEDICARE PROBLEM$ (www.solvingmedicareproblems.com).

                                                                        # 30 #

Written on March 7, 2013 by Woodrow Wilcox

Wilcox News Service

P. O. Box 744, Griffith, IN 46319